Shipping policy

At StepSquad, we are committed to delivering your order quickly and securely across Egypt.

⸻

1. Shipping Areas

We currently ship to all governorates across Egypt.

Delivery availability may vary depending on your location.

⸻

2. Processing Time

Orders are processed within 1 business day after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

⸻

3. Estimated Delivery Time

Estimated delivery times:

* Cairo & Giza: 1–3 business days
* Alexandria & Delta: 2–4 business days
* Upper Egypt & Other Governorates: 3–6 business days

Delivery times are estimates and may vary during holidays or high-demand periods.

⸻

4. Shipping Fees

Shipping fees are calculated during checkout based on your delivery location.

Free shipping promotions may be available from time to time.

⸻

5. Order Tracking

Once your order has been shipped, you may receive shipping updates through SMS, phone call, or email (if available).

⸻

6. Delivery Attempts

Please ensure that the shipping address and phone number provided are accurate.

If the courier is unable to reach you after multiple attempts, your order may be returned to us.

⸻

7. Delays

While we strive to deliver every order on time, delays may occur due to:

* Weather conditions
* Public holidays
* Courier delays
* Unexpected circumstances beyond our control

We appreciate your patience in such cases.

⸻

8. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours and provide photos of the package and the product.

We will investigate the issue and provide an appropriate solution.