Refund policy

At StepSquad, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

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1. Return Eligibility

You may request a return or exchange within 14 days from the date you receive your order.

To be eligible, the item must be:

* Unused and unworn
* In its original packaging
* With all original tags attached
* In the same condition as received

Items showing signs of use, damage, or missing packaging may not be accepted.

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2. Non-Returnable Items

The following items cannot be returned or exchanged:

* Products damaged due to misuse
* Items returned without original packaging
* Gift cards (if applicable)

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3. Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed using the original payment method within 5–10 business days, depending on your payment provider.

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4. Exchanges

If you need a different size or color, you may request an exchange, subject to stock availability.

If the requested item is unavailable, you may choose:

* A refund
* Store credit
* Another available product

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5. Shipping Costs

* If the return is due to a defective or incorrect item, StepSquad will cover the shipping costs.
* If the return is for personal reasons (such as changing your mind or ordering the wrong size), the customer is responsible for the return and exchange shipping fees.

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6. Damaged or Incorrect Orders

If you receive:

* A damaged product
* A defective product
* The wrong item

Please contact us within 48 hours of receiving your order and include clear photos of the issue. We will resolve it as quickly as possible.

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7. How to Request a Return

To request a return or exchange, please contact our customer support with:

* Your order number
* Your full name
* A brief description of the issue
* Photos (if applicable)